Johannesburg • Permanent / Full Time
We are looking for a driven, organised, and hands-on Online Operations Team Leader to join the team at Artsavingsclub!
This role is ideal for someone who enjoys working in a fast-paced e-commerce environment, takes ownership, leads by example, and understands that every online order represents a customer trusting us to get it right.
At Artsavingsclub, our online business is a key part of our growth. We are looking for someone who can take responsibility for the day-to-day performance of our online operations team and ensure that orders move efficiently from receipt through to picking, packing, dispatch, and delivery.
The successful candidate will be expected to lead from the front, support and develop the team, solve problems quickly, and continuously look for ways to improve our processes and customer experience.
Key Accountabilities & Responsibilities
(include but are not limited to)
- Lead and coordinate the daily activities of the Online Operations team.
- Take ownership of the complete online order fulfilment process, from order receipt to dispatch.
- Ensure orders are picked, checked, packed, and dispatched accurately and within required turnaround times.
- Allocate daily workloads and ensure responsibilities are clearly understood by the team.
- Monitor outstanding and delayed orders and proactively resolve any issues affecting fulfilment.
- Ensure a high level of order accuracy and minimise picking, packing, and dispatch errors.
- Work closely with stock, sales, customer service, and other departments to resolve stock discrepancies and order-related issues.
- Coordinate with courier partners and assist with delivery queries, failed deliveries, damages, and other fulfilment issues.
- Monitor daily online operational performance and report on key issues, backlogs, and areas requiring attention.
- Maintain high standards of organisation, cleanliness, and efficiency within the online fulfilment area.
- Guide, motivate, and support team members to achieve required performance standards.
- Hold the team accountable while creating a positive, productive, and solutions-driven working environment.
- Identify bottlenecks and continuously look for ways to improve systems, processes, productivity, and customer service.
- Assist during high-volume periods and be willing to work hands-on alongside the team when required.
- Work closely with management to support the continued growth and development of Artsavingsclub’s online business.
Desired Knowledge, Skills & Experience
- Previous experience in e-commerce, online fulfilment, retail operations, warehousing, or a similar operational environment.
- Previous team leadership or supervisory experience is highly advantageous.
- Strong organisational and time-management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and a high standard of accuracy.
- Confident managing people, allocating responsibilities, and following up on performance.
- Strong problem-solving skills and the ability to take ownership of issues until they are resolved.
- Comfortable working with computer systems, online orders, stock systems, and spreadsheets.
- Experience with WooCommerce or similar e-commerce platforms would be advantageous.
- Good communication skills and the ability to work effectively across different departments.
- Proactive, reliable, accountable, and able to work independently.
- A strong customer-service mindset.
- A genuine interest in retail, e-commerce, and growing an online business.
At Artsavingsclub, we believe in people who take ownership, work together, and lead by example. This role is suited to someone who doesn’t simply manage a task list, but actively looks for ways to make the team and the operation better every day.
If you are organised, energetic, solutions-driven, and excited by the challenge of leading a growing online operation, we would love to hear from you.
How to apply
Send your CV and a short cover letter to [email protected] with Artsavingsclub Online Operations Team Leader – Application in the subject line.
